Privacy Policy

1. Introduction

BLAKEYSPARCELS LTD ("BLK Logistics", "we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information you provide when using our website at blklogistics.uk ("the Site"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We collect personal data only when you voluntarily submit it through our contact form. This may include:

• Full name
• Email address
• Phone number (optional)
• Details of your shipment or enquiry
• The service you are interested in

We also collect technical data automatically when you visit our Site, including your IP address, browser type, pages visited and referral source (via cookies and server logs).

3. How We Use Your Personal Data

We use the data collected to:

• Respond to your enquiry and provide quotations for our logistics services
• Communicate with you about the service you requested
• Maintain records for business and legal purposes
• Improve our website and services
• Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent (Article 6(1)(a)) — when you tick the consent checkbox on our contact form
• Legitimate interests (Article 6(1)(f)) — to respond to business enquiries and operate our business
• Legal obligation (Article 6(1)(c)) — where processing is required by law

5. Cookies

Our Site uses cookies to improve your browsing experience. We use:

• Essential cookies — necessary for the Site to function (e.g. your cookie consent preference)
• Analytics cookies — to understand how visitors use our Site (if analytics are enabled)

You may withdraw your consent to non-essential cookies at any time by clearing your browser cookies and not accepting the banner on your next visit. Essential cookies cannot be disabled as the Site relies on them to function.

6. Data Sharing

We do not sell, rent or trade your personal data. We may share your data with:

• Carriers and logistics partners — only to the extent necessary to coordinate your shipment, and only after a service agreement is in place
• IT service providers — such as hosting providers, strictly under data processing agreements
• Legal authorities — if required by law, court order or regulatory obligation

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: up to 12 months from last contact if no service agreement is reached
• Client data (active service agreements): for the duration of the business relationship plus 6 years, in line with UK accounting and tax obligations

8. International Transfers

Your personal data is stored and processed within the United Kingdom. We do not transfer your data to countries outside the UK/EEA without ensuring appropriate safeguards are in place.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data ("right to be forgotten")
• Right to restrict processing — to request we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our Site is served over HTTPS at all times.

11. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk, or by calling 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last revision shown at the top.

13. Contact

For any privacy-related enquiries, contact us at:

BLAKEYSPARCELS LTD
14 Ketton Close, Newcastle Upon Tyne, NE12 8NH, United Kingdom
Email: [email protected]
Phone: 07737 136 360