These Terms & Conditions govern the use of freight dispatch and coordination services provided by BLAKEYSPARCELS LTD (Company No. 17078561), registered at 14 Ketton Close, Newcastle Upon Tyne, NE12 8NH, United Kingdom.
1. Definitions
In these Terms & Conditions:
- "Company" means BLAKEYSPARCELS LTD (Company No. 17078561)
- "Client" means any person or business that submits an enquiry or engages the Company's services
- "Services" means freight dispatch coordination, courier dispatch, haulage dispatch and freight broker mediation as described on our website
- "Agreement" means a confirmed booking or instruction to proceed, evidenced by written confirmation (email)
2. Nature of Services
BLK Logistics operates as a freight dispatch and coordination intermediary. We do not own, operate or insure vehicles, trailers or cargo. Our role is to:
- Identify suitable carriers for the Client's freight requirements
- Coordinate pickup, transit and delivery communications
- Monitor shipment progress and relay updates to the Client
- Provide proof of delivery documentation upon completion
Physical carriage of goods is carried out by independent carriers. The Company acts as agent and coordinator, not as the carrier of record.
3. How to Order
Services are ordered exclusively by:
- Submitting an enquiry via the contact form at blklogistics.uk
- Emailing [email protected]
- Calling 07737 136 360
No order or booking is confirmed until the Client receives a written confirmation from the Company. Submissions via the website contact form constitute an enquiry only, not a binding order.
4. Pricing & Payment
Prices quoted on the website are indicative average prices and do not constitute a fixed offer. Final pricing is agreed individually for each shipment and confirmed in writing prior to commencement of the service.
Payment terms:
- Invoices are issued by the Company after service confirmation and, where applicable, upon completion of the service
- Payment is due within 14 days of invoice date unless otherwise agreed in writing
- Accepted payment methods will be stated on each invoice
- Late payment may incur interest at 8% above the Bank of England base rate per annum, in line with the Late Payment of Commercial Debts (Interest) Act 1998
5. Delivery & Fulfilment
The Company will use reasonable endeavours to fulfil the agreed dispatch coordination within the timescales discussed. Estimated transit times are provided as guidance only. The Company is not liable for delays caused by:
- Actions or omissions of the independent carrier
- Road conditions, weather or traffic events outside our control
- Incomplete or inaccurate information provided by the Client
- Force majeure events (see Section 10)
6. Client Responsibilities
The Client agrees to:
- Provide accurate and complete information regarding the shipment (dimensions, weight, nature of goods, collection and delivery addresses, contact details)
- Ensure goods are adequately packaged and labelled prior to collection
- Comply with all applicable laws, regulations and carrier requirements regarding the goods to be transported
- Not tender prohibited, hazardous or restricted goods without prior written agreement and appropriate documentation
7. Liability
The Company's liability to the Client in connection with any single shipment or service event shall not exceed the dispatch coordination fee paid for that event.
The Company is not liable for:
- Loss, damage or delay to goods in transit (the carrier bears primary liability under their own terms and insurance)
- Consequential, indirect or economic losses arising from service disruption
- Loss or damage arising from the Client's failure to comply with Section 6
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
8. Cancellations & Refunds
Cancellation policy:
- Cancellations made more than 24 hours before the scheduled pickup: no charge
- Cancellations made within 24 hours of scheduled pickup: 50% of the agreed dispatch fee may be charged to cover administrative costs
- Cancellations after collection has taken place: the full dispatch fee is due, plus any carrier costs already incurred
Refund requests must be submitted in writing to [email protected] within 7 days of the service date.
9. Complaints & Dispute Resolution
We aim to resolve all complaints promptly and fairly. To raise a complaint:
- Email [email protected] with the subject line "Complaint — [your reference]"
- We will acknowledge receipt within 2 business days
- We aim to provide a resolution within 10 business days
If a dispute cannot be resolved amicably, both parties agree to attempt mediation before pursuing litigation.
10. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond its reasonable control, including but not limited to: acts of God, natural disasters, strikes, governmental actions, pandemics, or failure of third-party infrastructure.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
The Company reserves the right to update these Terms at any time. The current version will always be published on this page. Continued use of our services after an update constitutes acceptance of the revised Terms.
13. Contact
BLAKEYSPARCELS LTD
14 Ketton Close, Newcastle Upon Tyne, NE12 8NH, United Kingdom
Email: [email protected]
Phone: 07737 136 360